Q1: How do I make a claim?

1. Visit the Policyholders Page.
2. Click “Make a Claim”.
3. Please fill out the claims form and submit it. Our team will contact you via email with the next steps.

Q2: Why must I turn “Find My iPhone” off for repairs?
Apple cannot repair or replace devices if “Find My iPhone” is enabled. To turn it off:

1. Go to iCloud.com/#find.
2. Sign in with your Apple ID.
3. Click All Devices > Erase iPhone > Remove from Account.

Q3: What documents do I need if I take my phone to Apple for repair?

• Genius Bar Work Authorisation
• Copy of the paid invoice

Q4: Do you provide a warranty on repaired devices?
Yes, all repairs include a 90-day warranty.

Q5: Do I need to delete my data before repairs?
Yes, always back up and delete your data to protect your privacy.

Q1: How do I pay the policy excess?
Visit “Make a Payment to WCS” and enter your policy number.

Q2: What is a policy excess?
A policy excess is the contribution you must pay towards your claim before it can be settled.

Q3: Can I change my bank account for payments?
Contact us at admin@wcsinsurance.co.uk  with your new payment details and policy number.

Q4: Is there a cancellation fee?
No, we do not charge a cancellation fee.

Q1: How do I update my handset details?
Email admin@wcsinsurance.co.uk  with:

• Make, Model, and Colour
• Invoice or Order Confirmation
• New IMEI Number
• Photos of the front and back of the device.

Q2: What is an IMEI number?
The IMEI is a unique device identifier. To find it:

• Dial #06# on your phone.
• Check the device box or original purchase receipt.

Q3: What happens if I upgrade my device?
Inform us so we can update your policy. Email the new device details to admin@wcsinsurance.co.uk

Q1: Am I covered abroad?
Yes, you’re covered for up to 90 days abroad in any 12 months.

Q2: What is the “minimum term”?
If you claim within the first 12 months, you must maintain cover for 12 months.

Q3: Who is covered under my policy?
The policy covers you and your immediate family members.

Q4: How do I cancel my policy?
You can:

• Cancel your direct debit with your bank.
• Email admin@wcsinsurance.co.uk with your policy number and request.

Q1: Is there a limit on claims?

• Unlimited claims for accidental damage.
• Two total loss claims (theft or loss) per 12-month period.

Q2: Why do I have to blacklist my device?
To prevent unauthorised use and protect the insurer’s interests.

Q3: Who is mobile phone insurance for?
It’s designed for individuals looking to insure their device for accidental damage, loss, or theft.

Q4: Can I make a complaint?
Yes. Contact us:

• Phone: 01256 471387
• Email: admin@wcsinsurance.co.uk
• Address: Warranty & Creditor Services, 6 Faraday Office Park, Rankine Road, Basingstoke, RG24 8QB

For unresolved complaints, you can contact the Financial Ombudsman Service.

Do You Need to Get in Touch with Us?

For further assistance, our team is here to help:

• Phone: 01256 471387 (Monday–Friday, 9 AM–5:30 PM)
• Email: admin@wcsinsurance.co.uk
• Address: 6 Faraday Office Park, Rankine Road, Basingstoke, RG24 8QB

Q1: My device is lost or stolen—what should I do?

1. Please report it to your network provider to block the device.
2. Blacklist the IMEI number.
3. File a police report for theft and get a Crime Reference Number.
4. Submit a claim with the required documents.

Q2: What is proof of usage?
Proof of usage is a document from your network provider showing the first and last time the handset was used.

Q3: Do I need to pay for postage?
You are responsible for sending the device via Royal Mail Special Delivery. We cover return postage.